We want you to shop with confidence at Bluejn. If you are not satisfied with your purchase, you may request a return in accordance with the terms below.
Return Window
Return requests must be made within 7 calendar days from the date your order is marked as delivered.
Requests made after this period may be declined unless required by applicable law.
Return Approval Required
All returns must be approved by us before being sent back.
To request a return, email [support@bluejn.com] with:
your full name
order number
item details
reason for return
photos or video where relevant
Returns sent without prior approval may be refused.
Eligibility for Returns
To qualify for a return, the item must:
be unused
be in substantially original condition
be returned with original packaging where reasonably possible
include accessories, manuals, tags, and proof of purchase where applicable
not be damaged through misuse, mishandling, improper installation, negligence, or normal wear and tear
All returned items are subject to inspection.
Non-Returnable Items
Unless defective on arrival or required by law, the following items are generally non-returnable:
final sale items
clearance items
customized or personalized items
digital products
gift cards
hygiene-sensitive items
perishable goods
used items
items returned incomplete or missing major parts
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery.
We may request photos, videos, packaging details, and supporting information before approving a refund, replacement, or store credit.
Return Shipping Costs
Unless otherwise required by law:
customers are responsible for return shipping costs for general returns
we may cover return shipping where the return is due to our error or a verified defective/wrong item
Original shipping fees, duties, taxes, and handling charges are non-refundable unless required by law.
Inspection and Refunds
Once your return is received, we may inspect it before approving any refund.
If the item does not meet the return conditions, we may:
reject the return
issue a partial refund
deduct applicable costs or loss in value where permitted by law
return the item to you at your cost
Refund Timing
Approved refunds will be sent to the original payment method unless otherwise agreed.
Refund processing times may vary depending on your bank, card issuer, or payment provider.
Exchanges
We may offer exchanges where stock is available, but exchanges are not guaranteed.
Order Cancellations
Orders may only be canceled before they are processed, packed, or dispatched.
Once processing or shipping has started, cancellation may no longer be possible.
We reserve the right to cancel any order at our discretion for reasons including:
pricing errors
stock unavailability
payment issues
fraud concerns
compliance concerns
shipping restrictions
Chargebacks
We ask customers to contact us first before filing a chargeback or payment dispute.
Where a chargeback is false, abusive, or inconsistent with our records, we reserve the right to contest it and provide relevant transaction, delivery, and communication records to the payment provider.
Contact Us
For returns and refunds, contact us at:
Email: [support@bluejn.com]